Pascal Van Hentenryck, professor and chair of the School of Industrial and Systems Engineering at Georgia Tech, as well as director of Tech AI and the NSF AI4OPT Institute, presented at the Georgia Department of Human Services’ Annual HR Conference, held Jan. 28-30, 2025, at the Savannah Convention Center.

Themed “Customer-Centric Culture,” the event explored how leaders and employees can harness AI for customer engagement. Key topics included: defining AI, guiding workforce adaptation to AI-driven changes, and debunking myths, emphasizing AI's role as a vital tool rather than a threat.

To learn more about the Georgia Department of Human Services, click here.